● 100% refund before 24 hours on the day of the reservation. Cancellations less than 24 hours do not apply for refund.
● In case of cancellation due to weather conditions, the experience will be rescheduled, or a 100% refund will be applied.
● In case of not showing up, there will be no refund of any kind.
● The company is not responsible for forgetfulness, damage or loss objects and belongings occurred during the tour.
● It is the responsibility of the visitor to show up on time, in case of being delayed more than 45 minutes, it could be extra charges.
● It is the client's responsibility to be attentive to the guide's instructions, preserving his safety and integrity.